Shipping policy

Here's a Shipping Policy using the details confirmed on your site (free delivery in Preston & Lancashire, 30-day guarantee). A couple of specifics — exact dispatch time and delivery outside Lancashire — aren't published anywhere, so I've flagged those for you to confirm, since Google Merchant checks your policy against what's actually true.

Shipping Policy — Preston Luxury Furniture

Delivery Areas
We offer free delivery to Preston and across Lancashire on all orders. For addresses outside this area, delivery may be available at an additional cost — please contact us before ordering to confirm availability and pricing to your postcode.

Processing Time
Orders are processed with 7 working days of purchase. You'll receive a confirmation email once your order has been dispatched.

Delivery Time
Once dispatched, most orders arrive within 3 working days, depending on the item and your location. Larger or made-to-order furniture pieces may take longer — estimated delivery times will be confirmed at checkout or by our team after you order.

Delivery Method
Furniture is delivered by courier. For larger items such as sofas and beds, please ensure there's clear access to your property, as our couriers may not be able to assist with navigating tight stairwells or doorways.

Order Tracking
You'll be notified once your order ships. If you have any questions about the status of your delivery, contact us at prestonluxuryfurniture@gmail.com or call 01772 563828.

Damaged or Missing Items
Please inspect your furniture on delivery. If any item arrives damaged or incomplete, contact us within 48 hours of delivery with your order number and photos of the issue, and we'll arrange a replacement, repair, or refund in line with our Return & Refund Policy.

Failed Deliveries
If nobody is available to receive a scheduled delivery, our courier will leave contact details to rearrange. Repeated failed delivery attempts may incur an additional charge.

Contact Us
Preston Luxury Furniture
Unit A, Bute Mill, Essex St, Preston PR1 1QE
Phone: 01772 563828
Email: prestonluxuryfurniture@gmail.com